Formerly known as Merchant Warehouse, and now known as TSYS (after TSYS acquired Cayan for over $1 billion in 2018), Cayan was established by Henry Helgeson. The company was founded in Boston, Massachusetts. Mr. Helgeson was employed as a payment terminal salesperson in New York. In his tenure, he realized that the nascent Internet would enable him to sell various terminals at affordable rates. The skilled business professional focused his efforts on early internet search engines including Alta Vista, which was founded in 1995. Cayan has been providing payment processing services since 1998. Before being acquired by TSYS, it was one of the leading credit card processors across the world. The company has since become an open technology development center. It also enables merchant payments in physical stores as well as mobile locations and e-commerce.
 
Background Information

Since its formation, Cayan has processed over $1 billion. The company works with organizations of all sizes, including international corporations and small businesses across different industries. Cayan resells its processing services via ISO/MSPs as well as merchant aggregators. Cayan is also one of the largest merchant acquirers in the US. The organization understands that customers vary in size from one-location enterprises to large-scale chains. The merchant service provider supports businesses of various sectors such as retail and restaurants. Cayan is recommended for more established enterprises that have been serving clients for more than three years. The payment processing services offered by the company are suitable for businesses that aspire to accept credit card payments in multiple ways. Over the years, Cayan has won several awards. The management was recognized for their early adoption of EMV technology.
 
Services

Cayan provides a broad spectrum of credit card processing solutions. The company can also provide its services to businesses that require POS terminals, mobile processing, in addition to e-commerce solutions that deal with global transactions. The credit processor employs two main pricing models – namely tiered and interchange plus. The company recommends interchange-plus pricing for business professionals since it is transparent. Cayan’s strength is technology. Its Genius platform offers modern credit card processing solutions proficient to accept NFC payments. There are plenty of card reader options as well.

Cayan is in a position to set clients up with any mobile processing solution. Unlike most of its competitors, Cayan doesn’t post its transaction fees online. The firm does this because of the different costs that each business has. Still, without the base rates posted online, clients can gain access to any information they need regarding payment processing solutions. Business owners should, therefore, obtain as plenty of quotes as possible from different processors. They should also examine the one that will provide them with the best services.
 
Awards and Recognition

The Better Business Bureau awarded Cayan with an A+ vendor rating. The company has also received multiple awards such as the Boston Business Journal Program. This is an award given to the fastest growing companies in Boston. Cayan also won the Best Channel Vendor Award from the Business Solutions Magazine.
 
Genius Proprietary Payment Solutions

Genius is Cayan’s proprietary payment solutions platform. Genius offers payment terminals for all business needs. If a merchant needs to process their payment on the go, they can use Genius Handheld. This is also perfect for businesses that often make house calls. Those who run a traditional business can use Genius Countertop to process their EMV chip transactions. Cayan allows users to accept various industry-specific payment methods. It also allows merchants to accept multiple health care spending accounts while supporting eligible purchase validation. Genius also enables members to use a broad spectrum of features while making it possible for them to track and report fraud.

Finally, Cayan is a viable, modern credit card processing platform. The company’s rates and fees are not as low as its competitors. Nonetheless, users who aren’t price sensitive can sign up with Cayan.

If you are looking for a credit card processor, check out our list of top rated merchant account providers.