North American Bancard is located in Troy, MI and was established in 1985. They provide payment processing services to businesses in a variety of categories, such as grocery, retail, service businesses, restaurants, hospitality, petroleum/convenience, ecommerce, government and financial institutions.

Let’s take a look at North American Bancard’s features so you can make an educated decision about whether to use their services for your own credit card processing needs.
 

Rates & Fees

 
There aren’t any official set up fees with NAB. While their customer service representatives have the ability to charge an annual fee, you can usually get it waived if you ask. Other standard rates and fees:

• Monthly minimum: $25
• Monthly fee: $10-$12.95
• Early termination fee: $295
• PCI compliance: $79
• Non-PCI compliance fee: $19.95 to $24.95/mo
• Keyed-in rates: 3.69% plus $0.19
• Mobile swipe fee: 2.69%

 
Keep in mind that you can negotiate some of the above rates. For example, you might find that you can negotiate the monthly fee down. Their PCI compliance fee is in range of the $39 to $99 industry standard rate. The $25 monthly charge is also in line with most processing companies. North American Bancard offers free equipment when it is returned in working condition.
 

Features

 
Their phone swipe mobile option has quality rates and comes with a free mobile swiper. The company provides free NFC and EMV capable equipment, including check readers and pin pads. The NAB Tip Adjust option makes it easy for customers to add tips immediately after an EMV chip card purchase, avoiding those awkward situations around how much to tip.

North American Bancard has a PayAnywhere storefront program available that comes with a free 10” tablet and built in credit card reader, free app and free stand. They are focused on providing excellent customer service for this program and it’s one that makes it easy for your customers to make purchases.

An important NAB feature is the ability to receive next day funding on a few of its packages and programs. Cash advances are available with the Capital for Merchants program.

Other features include:

• Check acceptance
• Credit card processing
• Wireless payment options
• Fleet card acceptance
• Loyalty programs
• Online payments
• Gift card acceptance
• Business card advance
• Mobile services
• Phone/mail payments
• ATM services

Customer Service

 
There are various ways to contact NAB customer service to get help. You can call, email or fill out their website contact form. Their customer service team is based in the United States and is available to answer any questions about features or their various ecommerce options.

The customer support team is at the ready to provide you recommendations that fit your business and allow for increased sales numbers.
 

Contract & Application Process

 
You can read the full North American Bancard contract terms on their website. Their standard contract is a 3-year service time period, which isn’t uncommon in the payment processing industry. It will automatically renew unless you cancel in writing 60 days prior to the end date on the contract.

If you are going to cancel within the 3-year period, be sure to notify the company in order to avoid the $295 early termination fee. Return all equipment within 45 days of cancellation in order to avoid any equipment fees.

As with any contract you enter into, make sure you read it completely so you understand everything you agree to.

The application process is streamlined, allowing for online processing and an approval time that takes mere hours. Once approved, your equipment is shipped out and arrives pre-programmed for your specific business needs.

If a streamlined application process, competitive rates and attentive customer service is important to your business, then North American Bancard might be the payment processing solution you’re looking for. If you are looking for a merchant account provider, check out our list of the top rated credit card processing companies and get them to compete for your business.